Returns:
We want you to be happy with your purchase. If you are not completely satisf ied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.

We do our best to ensure that all orders are always complete and flawless. If your order is incorrect or incomplete, we will happily resolve the issue as soon as possible. In order for us to process your return as fast and eff iciently as possible, please contact our Customer Care Team at care@capri.co.za.

Damaged item(s):
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of delivery. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

What is a defective product?
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return:

• faults resulting from normal wear and tear
• damage arising from negligence, user abuse or incorrect usage of the product
• damage arising from electrical surges or sea air corrosion
• damage arising from a failure to adequately care for the product
• damage arising from unauthorized alterations to the product
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and

Not what you ordered?
If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out above. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Are there any fees associated with a return?
In the event where a Capri product is damaged by the customer or exhibit signs of use or abuse, we reserve the right to refuse the return or charge the customer the full price of the damaged goods. Should a return be due to a mistake on an order from Capri's side, we will return the goods without any delivery costs, however, Capri at its sole discretion may decide to charge customers return fees in the event where it is due to customer related issues.

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only. Please note that we only refund to the payment method that you originally used - i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account.

How do I return a product? Returns are accepted when the order (where reasonably possible) is undamaged, in its original packaging and returned in a sturdy cardboard shipping box. Please contact our customer service team at care@capri.co.za.

Preparing your products for a return:
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

• package your products safely and securely for protection during transit
• clearly mark your order reference number on the outside of the parcel
• include all accessories and parts that were sold with the product

Can I return my order at any time?
Orders or part of orders may be returned within 30 days after delivery, if the conditions, as set out in the "How do I return a product" section are met. Manufacturing fault? Each product offers a unique warranty and you are well within your right to make full use of the benefit it brings.

Contact us at:
WhatsApp: +27 66 253 1707 | Email: care@capri.co.za
South Africa: +27 11 438 3600
Namibia: +26 46 140 2303
Botswana: +267 390 8073

When you shop at Capri, you have the right to a properly functioning and durable product. Please note that the warranties and guarantees differ from product to product.

Preparing your products for a return:
The warranty period starts on the date you receive your product and is valid for the duration of the period as stated for each product. The product warranty covers faulty material or workmanship and does not cover the customer abusing, misusing or not following the usage, caring or cleaning instructions.

What Warranties or Guanrantees do you offer on your products?

Stainless Steel Products Capri offers a lifetime guarantee on the body and base of our stainless steel pot sets as well as a 2 year guarantee on our handles and knobs. There is no time limit to our lifetime guarantee. If, for any reason, replacement or repair is necessary because of faulty material or workmanship, there will be no charge. In the event that the style of cookware is no longer in our current range, it will be replaced with a comparable unit from our latest range. Accidental damage: Any cookware which is accidentally damaged by the customer, in any way, will not be replaced under the lifetime guarantee. If the bakelite part of the handle, the thermostat knob or lid needs replacement within two years of purchase, because of faulty material or workmanship, there will be no cost to the customer whatsoever. Should a product be returned, Capri will follow a complete inspection procedure and should it be clear that the stainless steel pot/pan(s) were abused or misused or the customer did not follow our usage, cleaning and caring instructions then Capri reserves the right to reject any guarantee claims.

Enamel Cast Iron Capri offers a 25 year guarantee on all of our cast iron products. This Guarantee does not cover damaged, scratched, chipped or burnt cast iron due to the customer not following the usage, caring and cleaning instructions or due to misuse or abuse. The enamel coating of the cast iron can chip or scratch and is not covered by this Guarantee.

Mattresses Capri offers a 2 year guarantee and 15 year warranty on our Dual Feel Deluxe Mattress Range. Furthermore, we offer a 2 year guarantee and 7 year warranty on our Premium Mattress Range. The warranty on both ranges are only valid if the customer purchase and use a Capri waterproof mattress protector. The warranty will not be valid in the event where the Customer does not follow our usage, caring and cleaning instructions or when it is evidential that the mattress has been abused or misused.

Electrical Products Capri offers a 1 year repair and replacement warranty on all of our electrical products. Should faulty material or workmanship necessitate repairing or replacement of any of our electrical products, within one year from delivery, there will be no charge to the customer.

Other Products All other homeware products have a 6 month warranty. Products must be checked and the condition confirmed by means of customer signature at the time of delivery. Once the products are accepted no further claims will be considered. (Inner coating/ivory enamel of the cast iron set is not guaranteed against scouring and abuse. Linen products are not guaranteed against fading).

We do not cover the following

• Consequential damages and/or loss or damage to Capri cookware should such damage be caused due to negligence or misuse.
• Negligence or misuse would refer to ignoring the caring-, cleaning- or usage -instructions for your products as prescribed in the Capri instruction manuals or leaflets.
• Separation of the encapsulated base of our Capri cookware, as a result of excessive overheating, is not covered by our guarantee.
• Pitting is not a result of material defect or faulty workmanship. (Pitting is the corrosion of a metal surface. It is normally confined to a small area and takes the form of cavities).
• Damages effected by refurbishing or repair to any of our products by parties other than Capri are not covered by our guarantee.

For more information about our product warranties and guarantees, please feel free to contact our Customer Service Team. They will make it as easy as possible to go through the process quickly, efficiently and effectively.

Contact us at:
WhatsApp: +27 66 253 1707 | Email: care@capri.co.za
South Africa: +27 11 438 3600
Namibia: +26 46 140 2303
Botswana: +267 390 8073